This position will rely heavily on the candidate’s ability to maintain positive interactions with our clients when assisting them with technical challenges. The Client Support Tech is responsible for resolving technical issues related to hardware, software, and web applications using remote communication and direct interaction. Client Support Techs assist the client in setting up their solutions, guiding them with the instructional materials, and responding to any inquiries or concerns they have. Client Support Techs also work closely with company executives to test and develop new technical solutions. The ideal candidate would have a strong customer service background, a broad knowledge of I.T. hardware & software, and some experience with web development.
Perform quality control and provide feedback to appropriate channels